Help

Frequently asked questions

How long does shipping take?

We ship worldwide. Most orders arrive within 7–14 business days depending on your location.

What's your return policy?

14 days from delivery. If it’s not right, start from the contact page and we’ll send return instructions — damaged or faulty items are replaced or refunded at no cost to you.

Which payments do you accept?

All major cards (Visa, Mastercard, Maestro, American Express, Union Pay), PayPal, and the wallets shown at checkout — Apple Pay, Google Pay, Shop Pay and Klarna. Checkout is encrypted end to end: we never see or store your card details.

How do I contact support?

Write to us from the contact page — a real person reads every message and replies within 1–2 business days. Have your order number handy (it’s in your confirmation email), and a photo if there’s something we need to see.